Get help with your Lovendo experience
Our support team is here to help you with any questions or issues.
Moments are time-limited experiences you can share with supporters. When someone sends a gift, you have the agreed time to complete the experience and share proof. Once verified, the gift is released.
Lovendo uses your device's location services to verify you are at the claimed location. Make sure location permissions are enabled for the app. Your precise location is only used for verification and is not stored or shared.
Gifts are held in secure escrow until you share proof of completing the moment (photos, videos, or other verification). Once the supporter confirms the experience, the gift is released to your wallet.
Go to your wallet and select Withdraw. Enter your bank account details and the amount. Withdrawals are processed within 3-5 business days. A small processing fee may apply depending on your region.
If a creator fails to complete a moment without valid reason, the gift is refunded to the supporter. Our trust and safety team reviews all disputes to ensure fair outcomes.
Your safety is our priority. Review these resources before meeting anyone from the platform.
For partnership opportunities, brand collaborations, or media inquiries, please contact us at business@lovendo.xyz